Cancellation/Refund Policy

Before finalizing your bookings, users are required to carefully review the booking details. 11STECH will process refunds based on the provided booking information. The refund amount processed will depend on the time difference between the slot’s date and time and the current server date and time. Please note that the refund policy applies only to slots scheduled for a future date and time relative to the current server date and time. Refunds will not be issued for slots that have already passed the current server date and time. The refund amount will be determined according to the table below.

By accepting the Terms and Conditions, users also agree to abide by the Refund Policy.

Email Confirmation: Your booking confirmation will be sent to you via email. It is essential to print this confirmation and present it at the sports venue to gain access to your booked ground.

SMS Confirmation: Your booking confirmation will be delivered to you through SMS. The details provided in the SMS confirmation must be presented at the sports venue to access your booked ground.

If you encounter any issues, please contact our helpdesk, which can be found on the homepage, for assistance.

Cancelled Venues: On occasion, sports venues may need to cancel bookings for specific reasons. If this occurs, we will make every effort to contact you and process a refund in accordance with our policy.

1. User's obligation and User account:

  1. When using the Website or app, the User hereby declares and verifies that they are of legal age to enter into a legally binding contract. Furthermore, the User assures that they are not prohibited by Indian law or any other relevant legal framework from utilizing the Website or app and/or accessing the Services.

    In order to access our services, the user is required to have and maintain, at their own expense:

    (a) All essential equipment, such as a computer and modem, to access our website or app and utilize our services.

    (b) Their own means of connecting to the internet via the World Wide Web.

    The user is responsible for ensuring their access to our services and should be aware that accessing them may incur third-party fees, such as airtime charges or charges from their internet service provider. These fees are solely the user’s responsibility.

    The User acknowledges that the services may encompass specific communications from 11STECH in the form of service announcements and administrative messages. The User comprehends and concurs that the services are offered in their current state, and 11STECH bears no responsibility for the deletion, mis-delivery, or inability to retain any User communications or personalized settings.

    User registration on the website or app is entirely optional. Should a user choose to register, upon completing the registration process, they will be provided with a user ID and password. The user hereby commits to ensuring the confidentiality of their password and user ID at all times and accepts full responsibility for any activities conducted using said password or user ID. Furthermore, the user agrees not to employ another individual’s user ID and password without proper authorization from the concerned party.

    The user holds the responsibility for safeguarding their password and all transactions executed through their password via our service. The password entered by the user is transmitted and stored in a one-way encrypted form within our database, ensuring that even 11STECH does not have access to it.

    By registering, you confirm that you are the authorized holder of the credit card or the original account used for transactions within the 11STECH services. It is important to note that 11STECH will not be liable for any financial losses, inconveniences, or emotional distress resulting from the misuse of your ID, password, credit card number, or account details while utilizing 11STECH Services.

    The User also commits to promptly informing 11STECH about any unauthorized utilization of their password or User ID. Furthermore, the User agrees to ensure that they log out after each session on the website or app. It’s important to note that 11STECH cannot be held accountable for any loss or damage, whether direct or indirect, resulting from the User’s failure to adhere to this stipulation.

    The User must also commit to the following obligations:

    (a) Ensure that the information provided about themselves and their beneficiaries in response to the registration form (“Registration Data”) on the Website or app is truthful, precise, and comprehensive.

    (b) Continuously maintain and promptly update the Registration Data to ensure its ongoing accuracy, currency, and completeness.

    Should the User furnish information that is found to be untrue, inaccurate, outdated, or incomplete, or if 11STECH has reasonable grounds to suspect such inaccuracies, 11STECH reserves the right to suspend or terminate the User’s registration and decline any current or future access to the Website or app and/or any associated services.

    Moreover, the User authorizes 11STECH to share Registration Data with third parties as required to fulfil the Services’ objectives.

2. Breach

Without prejudicing the other remedies available to 11STECH under this agreement, the TOS, or applicable law, 11STECH may take the following actions if:

(a) The User violates this agreement, the TOS, or the documents referenced therein;

(b) 11STECH cannot verify or authenticate the User’s provided information; or

(c) 11STECH believes that the User’s actions could potentially infringe upon third-party rights, violate applicable laws, or result in liability for the User, other Users of the website or app, or 11STECH.

These actions include limiting the User’s activity, terminating the User’s listing, warning other Users about the User’s actions, temporarily or indefinitely suspending or terminating the User’s registration, and refusing access to the website or app.

11STECH may, at its sole discretion, reinstate suspended Users at any time. However, once the User has been indefinitely suspended, they may not register or attempt to register with 11STECH or use the website or app until 11STECH reinstates them. It’s important to note that if the User breaches this agreement, the TOS, or the referenced documents, 11STECH reserves the right to recover any outstanding amounts owed by the User to 11STECH and/or the service provider and to take legal action as deemed necessary by 11STECH.

3. Proprietary rights:

11STECH may provide the User with various types of content, including sound, photographs, graphics, videos, or other materials found within sponsor advertisements or informational content. These materials may enjoy protection under copyright, trademark, or other intellectual property laws. The User is only permitted to utilize this material in ways explicitly sanctioned by 11STECH, and they must refrain from copying, transmitting, or creating derivative works from such material without obtaining express authorization from 11STECH.

The User acknowledges and consents to the fact that they are prohibited from uploading, posting, reproducing, or distributing any content on the Website or app that is safeguarded by the copyright or other proprietary rights of a third party without securing the permission of the rightful owner. Any copyrighted or proprietary content distributed on the Website or app with the owner’s consent must include the appropriate copyright or proprietary rights notice. Engaging in the unauthorized submission or distribution of copyrighted or proprietary content is unlawful and may expose the User to personal liability or criminal prosecution.

4. Relationship:

None of the terms and conditions in this Agreement, including notices and the User’s permission to access and utilize the Website or app, whether specified here or in any other sections or pages of the Website or app and/or Linked Sites, shall establish a partnership between the User and 11STECH. Furthermore, no party shall possess the authority to legally bind or be considered as an agent of the other in any manner.

It is important to note, however, that when the User uses the Website or app and grants authorization to 11STECH and its agents to access designated third-party sites for retrieving requested information, the User is effectively appointing 11STECH and its agents as their representatives for this specific purpose.

5. Headings:

The headings and subheadings provided here serve solely for convenience and identification purposes. They are not meant to elucidate, construe, define, or confine the purview, magnitude, or purpose of this Agreement, the Terms of Service (TOS), or the User’s entitlement to employ the Website or app, as detailed herein. Similarly, this applies to any other sections or pages within the Website or app, as well as any Linked Sites, in any conceivable manner.

6. Interpretation of number and genders:

The terms and conditions stated here are applicable to both singular and plural forms of the defined terms. When necessary, pronouns should be understood to encompass both masculine and feminine forms. The terms “include,” “includes,” and “including” should be understood to mean “without limitation.” Unless the context dictates otherwise, the terms “herein,” “hereof,” “hereto,” “hereunder,” and similar terms refer to this entire Agreement.

7. Indemnification:

The User hereby commits to indemnifying, defending, and absolving 11STECH from any and all losses, liabilities, claims, damages, costs, and expenses (including legal fees and associated costs, along with any applicable interest) that may be asserted against or incurred by 11STECH. These losses and expenses may arise from, result from, or be payable due to any violation or failure to fulfil any representation, warranty, covenant, or agreement made by the User or any obligation that the User must fulfil according to this Agreement and/or the TOS.

8. Severability:

If any part of this Agreement is found to be invalid or unenforceable, that invalidity or unenforceability shall apply only to that specific part. The remaining portion of that provision, as well as all other provisions within this Agreement, shall remain fully effective and enforceable.

9. Governing law:

This agreement, along with each set of Terms of Service (TOS), will be regulated and interpreted in accordance with Indian law, without considering conflict of laws principles. Any disputes, controversies, or differences that may arise among the parties in connection with this agreement, including its interpretation or breach, and which have not been resolved through mutual discussion or amicable settlement, shall be submitted for arbitration. The arbitration proceedings shall be conducted in the English language, following the provisions of the Arbitration & Conciliation Act, 1996, or shall fall under the exclusive jurisdiction of the courts in Chennai, India.

10. Buyer Beware:

Please carefully review our Terms and Conditions.

By accepting the Terms and Conditions during the online slot booking process, a legally binding contract is established between the User and 11STECH.

Booking IDs generated exclusively through will be recognized as valid Booking IDs by our company.

Ensure the accuracy of all personal and payment details provided, including card information. Once generated, Booking IDs cannot be cancelled, refunded, or exchanged.

Safeguard your Booking IDs and ensure that they are always in your possession or in the possession of an authorized holder designated by you. Any individual in possession of the Booking ID is entitled to exchange it for a valid Ticket without the need for additional security verification.

Protect the integrity of your Booking IDs and refrain from reselling or compromising them.

Do not engage with individuals who attempt to sell SMS messages containing Booking IDs generated by our company. If you encounter anyone involved in such activities, please promptly report it to your local police station and notify us.

We never sell slots at prices higher than those specified on our website or app.

We will never request your Personal Identification Number (PIN) details via phone or any other means, except through the transaction page on our website or app during the online booking process.

Do not entertain individuals posing as authorized representatives or agents of our company who offer special offer vouchers, gift vouchers, physically printed Booking IDs, winpins, voucher ecodes, etc. Report such incidents to us immediately.

Booking IDs generated by us grant the holder access to our Ground.

Booking IDs provide access to the sports venue’s playing area. It is your responsibility to ensure that the holder is the rightful owner of the Booking ID. Avoid compromising or misusing Booking IDs.

11. Prohibited activities:

Users are strongly encouraged to refrain from bringing laptops, handycams, iPads, tablets, and digital cameras to the sports venues. Please note that 11STECH cannot be held liable or responsible for any incidents of theft or loss of property. In the event of property loss, or any unwanted or unethical activities carried out by the user, the specific playground organizer, or the ground staff, 11STECH will not assume any liability. Any physical or material losses or other unforeseen occurrences are expressly excluded from the terms and conditions.

12. Notice & Take Down Policy:


  1. Copyright Infringement Notification

If the copyright holder of a protected work or an authorized agent acting on their behalf (referred to as the “Owner”) believes that content posted on (referred to as “the Site”) infringes upon their copyright as per relevant law, the Owner may submit a copyright infringement notification.

  1. Copyright Infringement Notification Procedure

11STECH advises copyright holders to report suspected copyright infringement by submitting a written complaint (referred to as the “Complaint”) either via a web form (preferred) or via email at The Complaint should include the following:

(a) Contact Information: The Owner must provide contact information enabling 11STECH and the uploader(s) of the disputed video(s) to contact the Owner regarding the Complaint. This information may include an email address, physical address, or telephone number.(b) Description of Work: In the Complaint, the Owner must furnish a complete and accurate description of the copyrighted content they wish to protect. This description should also include the specific URL of the alleged infringing content/video. This information is vital for 11STECH to locate the potentially infringing material. Generic information, such as a channel URL or username alone, is insufficient. The URL should be in the following format :

(c) Necessary Statements: The Complaint must contain the following declarations: “I have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.” AND “The information in this notification is accurate, and I am the owner or an agent authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.”

(d) Signature: The Complaint must bear the physical or electronic signature/digital signature of the Owner. To meet this requirement, the Owner may type their full legal name (a first and last name, not a company name) as the signature at the bottom of the complaint.

  1. Removal of Copyright Infringing Content

If the Owner submits a Complaint following the procedure outlined in Clause 2 and it is deemed valid, 11STECH may restrict access to the alleged infringing content for a duration of 21 (twenty-one) days or until receiving an order from a competent court, whichever comes earlier. Should 11STECH not receive such an order within twenty-one days, access to the mentioned work may be reinstated.

  1. 11STECH’s Immunity from Liability

11STECH operates as an intermediary and shall not be held responsible for acts of copyright infringement or any other objectionable user content, as stipulated by the Copyright Act, 1957, the Information Technology Act, 2000, and their respective rules and regulations.

13. Contact:

Notice will be considered as officially delivered 48 hours after it has been sent, dispatched, or displayed, as applicable. However, if notice has been sent via email, it will be deemed delivered unless the sending party becomes aware that the email address is invalid.

Mail Id: 

Contact Number : +91 8122559614