Privacy Policy
Yorqers Sports Analytics Pvt Ltd, also known as 11STECH, and our associates, partners, successors, and permitted assigns (referred to as “11STECH,” “we,” “us,” and “our”), are fully dedicated to respecting your privacy and are committed to safeguarding it in accordance with this privacy policy (“Policy”). The term “you” in this Policy pertains to the users of the 11STECH Platform (as defined below), regardless of whether you access the services available on the Platform or complete a transaction on the Platform (“Users”). This Policy outlines: (a) the types of information that we may collect from you when you use our services (collectively, our “Services”) through our Platform, and (b) our practices for collecting, using, maintaining, protecting, and disclosing that information.
The website and the 11STECH App, either directly or through licenses assigned by us, collectively constitute the “Platform.” By using or accessing this Platform and providing Information (as defined below) or SPDI (as defined below), you hereby acknowledge your acceptance of the terms and conditions outlined in this Policy. Furthermore, you expressly grant consent for us to use and disclose your Information and/or SPDI as described in this Policy. Your acceptance of this Policy also extends to the Terms of Use (incorporated by reference herein). If you do not agree with the terms and conditions of this Policy, kindly refrain from proceeding further, using or accessing this Platform, or providing us with any information.
INTERPRETATION:
a. The term “Account” denotes the user’s password-protected account, which they create for the purpose of accessing and participating in the Platform.
b. “Non-personal Identification Information” encompasses any non-personal data gathered from Users as a result of their interactions on the Platform. This includes, but is not limited to, information such as browser names, computer types, and technical details about how Users connect to the Platform, such as their operating system and Internet service provider, among other similar details.
c. “Personal Identification Information” pertains to any information that can identify, contact, or locate the individual to whom the information relates. This includes, but is not limited to, instances when Users visit the Platform, register, complete transactions, respond to surveys, fill out forms, or engage in other activities, services, features, or resources provided on the Platform. Users may be requested to provide personal information such as their name, email address, phone number, and residential address in connection with the services available on the Platform. However, Users have the option to visit our site anonymously. 11STECH will only collect Personal Identification Information from Users if they voluntarily submit such information. Users can always choose not to provide Personally Identification Information, although doing so may limit their ability to engage in certain activities or access services available on the Platform.
For the purposes of this Policy, both Personal Identification Information and Non-personal Identification Information will collectively be referred to as “Information”.
Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter or other social media account. If you choose to register in this way, we will collect the Information described in the section called “HOW DO WE HANDLE YOUR SOCIAL LOGINS” below.
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Website.
We automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.
d. “Sensitive personal data or information” (SPDI) consists of information related to the following:
i. Passwords.
ii. Financial information, such as bank account, credit card, debit card, or other payment instrument details.
iii. Physical, physiological, and mental health conditions.
iv. Sexual orientation.
v. Medical record and hisstory.
vii. Any detail related to the aforementioned clauses, as provided to a body corporate for the purpose of providing services.
viii. Any information received under the above clauses by a body corporate for processing, storage, or processing under a lawful contract or otherwise.
e.The term “Third Party” refers to any person or entity other than yourself or us.
II. COLLECTION OF PERSONAL INFORMATION BY 11STECH
a. In relation to the use of the Platform:
i. To create an account on the Platform, users are required to provide personal contact details. The specific information collected from a user depends on their interaction with the Platform.
ii. When creating user accounts, we will gather information such as your name, telephone number, email address, residential or commercial address, and other relevant details. In certain instances, we may also request demographic information, such as gender, age, education, and other details that are pertinent to the services we offer. Additionally, we may collect information that you share in your offers, profiles, requirements, feedback, or any other communication on the Platform.
iii. When you utilize our location-based services, we may collect and process information about your mobile device’s GPS location (including latitude, longitude, or altitude) and the time this data is recorded. This data helps us personalize the services. We may link your location data to your device ID and other information in our possession. You can opt out of this feature by disabling GPS or any other location tracking functions on your device.
iv. Furthermore, we may request access to your device’s contact list to enable certain features in our app, such as helping you connect with players from your contacts. By granting us permission to access your contact list, you acknowledge that we may collect and use contact information from it, including contact names, phone numbers, and email addresses.
v. We also retain the right to monitor conversations between two users facilitated by 11STECH through any means on the Platform. This information may be utilized to, among other things, monitor and prevent abuse, protect user rights, and resolve disputes that may arise.
b. From third-party sites:
i. You can also register for an account using your existing Facebook, Google, Twitter, or similar accounts and login credentials (referred to as your “Third-Party Site Account”). As part of the Platform’s functionality, you can link your account with Third-Party Site Accounts in either of two ways: (i) by providing your login information for the Third-Party Site Account to us through the Platform, or (ii) by permitting us to access your Third-Party Site Account, as allowed by the applicable terms and conditions governing your use of each Third-Party Site Account. By doing so, you confirm that you have the right to disclose your Third-Party Account login information to us and/or grant us access to your Third-Party Account (including, but not limited to, the purposes described herein), without violating any of the terms and conditions governing your use of the relevant Third-Party Account. This action does not obligate us to pay any fees or subject us to any usage limitations imposed by the applicable Third-Party Site service provider.
ii. If you choose to register by logging into a Third-Party Site Account through our Platform, we will obtain the personal information you provided to the relevant Third-Party Site service provider (such as your “real” name, email address, profile picture, names of friends, names of groups you belong to, and other information you make publicly available via the applicable Third-Party Site service provider or authorize us to access). We will use this information to create your account and profile page, and you will become a member. Depending on the Third-Party Site Accounts you select and the privacy settings you have configured for such Third-Party Site Accounts, please be aware that by granting us access to these accounts, we will access, make available, and store (if applicable and as permitted by the Third-Party Site service provider, and with your authorization) the information from your Third-Party Site Accounts so that it is accessible through your Platform account.
c. Cookies Policy:
“Cookies are small pieces of information saved by your browser. They are utilized to record various aspects of your visit and aid us in providing you with uninterrupted service. Additionally, they enable ad networks to deliver targeted advertisements, which they believe will be of most interest to you. These cookies may be set in your browser either when you access the Platform or when you visit Third Party websites.
This anonymous information is kept separate and is not linked to the information you submit to us. We use the collected cookies for the following purposes:
i. Authenticating your login information;
ii.Enabling our security features;
iii. Contextualizing and displaying advertising; and
iv. Enhancing and developing the features of the Website.
Please feel free to adjust your browser settings if you prefer not to accept cookies. However, be aware that altering these settings may impact your experience on the Platform. This policy does not encompass the use of cookies by any advertisers.”
d. Collection of Information:
For the purpose of creating an account on the platform, users will need to provide specific Personally Identifiable Information (PII), which may include credit card or debit card details for payment processing. This information is required by payment gateways and financial institutions to complete transactions. It’s important to note that we do not access or store any PII related to financial transactions on our platform. Instead, this PII is directly obtained by the payment gateway through an integration with our platform. We ensure that we use reputable payment gateways with industry-recognized credentials and security measures.
The type of information collected from a user may vary depending on their interactions with the platform. 11STECH is committed to safeguarding the data you provide in accordance with reasonable security practices and procedures. We also pledge not to transfer or disclose your PII to any third party for any purpose without obtaining your prior consent.
III. USE OF PERSONAL INFORMATION BY 11scricket360.com
a. For the purposes of providing Services on the Platform:
In the event that we are compelled to respond to subpoenas, court orders, or other legal processes, your information may be disclosed in accordance with such legal requests. This disclosure may occur without prior notice to you. Furthermore, if required by law, regulation, governmental authority, or as part of a governmental investigation, we may also disclose your information, including but not limited to your name, location, telephone number, email address, and Platform activity history, to law enforcement agencies or other government officials.
We collect and process your information for the following purposes:i. To process and respond to user queries.
ii. To understand user requirements.
iii. To diagnose technical issues.
iv. To provide users with customer support.
v. To fulfil our contractual obligations to users, including billing and collection.
vi. To enable users to participate in interactive features offered through our services.
vii. For any other purposes specified by 11STECH at the time of information collection from users.
viii. For monetization and the processing of statistics for advertising, affiliate marketing, and analytics.
ix. For any other purposes with the user’s consent.
b. Communication
We may utilize various communication methods, such as phone calls, emails, application notifications, short message services, multimedia message services, and other means, to provide you with information about specific promotions or features that the Platform may choose to offer. This includes updates about our affiliates, subsidiaries, business partners, advertisers, and sponsors, as well as company news and related product or service information. You may receive such communications if you have registered as a User to receive advertisements tailored to your interests.
If, at any point, you wish to unsubscribe from receiving future emails unrelated to transactions you’ve conducted on the Platform, you will find detailed unsubscribe instructions at the bottom of each email, or you can contact the relevant person.
It’s important to note that we do not share user-specific information with Third Parties for the purposes mentioned above. Any data shared with Third Parties for these purposes will be in an aggregated, anonymous format.
IV. SHARING OF PERSONAL INFORMATION BY 11scricket360.com
a. General information disclosure:
We do not engage in the sale, trade, or rental of Users’ Information to third parties. We may, however, share generic aggregated demographic information about visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined earlier. In specific situations, Personal Identification Information may be disclosed as follows:
(a) To our subsidiaries or affiliates.
(b) To a buyer or successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of 11STECH assets. This transfer may occur as part of a bankruptcy, liquidation, or a similar proceeding in which User Information held by 11STECH is among the assets being transferred.
b. Legal proceedings and law enforcement:
If we are compelled to respond to subpoenas, court orders, or any other legal processes, it may be necessary to disclose your information in accordance with such requests, and this could occur without prior notice to you. Additionally, we may provide your information, including but not limited to your name, location, contact details, email address, and platform activity history, to law enforcement agencies or government authorities if mandated by law, regulations, or any other governmental entity, or as part of our cooperation with any governmental authority’s investigation.
c. Third Party service providers in relation to the Platform:
To ensure the provision of services on the Platform, we may need to share your information with third-party contractors who collaborate with us to deliver these services, assist in our communication with you, or maintain the Platform.
d. With consent:
We may share your information and/or sensitive personal data in any situation where we have obtained your consent.
V. SECURITY/SAFETY
We are committed to ensuring the security, integrity, and privacy of your information and sensitive personal data and taking measures to protect it from unauthorized access, alteration, disclosure, or destruction. To achieve this, we employ suitable physical, electronic, and managerial procedures to safeguard your data and prevent unauthorized access, all aimed at maintaining data security. Our payment gateway partners adhere to the Payment Card Industry Data Security Standard (PCI DSS) and employ SSL-secured communication channels, encryption, password protection, and physical security measures to safeguard user information and sensitive personal data.
However, it’s important to note that while we take these precautions, we cannot guarantee absolute security, as no method of data protection and transmission can be entirely foolproof. Additionally, we are not liable for any security breaches or actions taken by third parties who may receive your information. Our services may also include links to external websites, and we do not assume responsibility for their privacy policies or practices, as they are beyond our control. Regardless of any statements in this policy or elsewhere, we shall not be held responsible for any loss, damage, or misuse of your information or sensitive personal data if such incidents are caused by events beyond our reasonable control.
VI. UPDATING, DELETING AND AMENDING YOUR INFORMATION
a. We will take reasonable measures to accurately record the information you provide to us, including any subsequent updates. You have the option to review, update, and amend the information we hold about you. Furthermore, you may request the deletion of any information that is inaccurate, incomplete, or irrelevant for legitimate purposes or is being processed in a manner that violates any applicable legal requirements.
b. Your ability to review, update, amend, and delete your information may be subject to limitations: (a) if it would encroach upon the rights or safety of another person or persons, or (b) if the information you request pertains to ongoing or anticipated legal proceedings involving you and us, or if granting access to you would prejudice negotiations between us or an investigation into potential unlawful activity. Your right to review, update, amend, and delete your information is also subject to applicable laws, including any statutory retention requirements.
VII. LINK TO THIRD PARTY APPS AND WEBSITES
The Platform and any communications sent to you may also include Third-Party advertisements and links to other websites, products, and services. You agree and acknowledge that these applications and websites are operated by Third Parties and are not under our control, affiliation, or association unless explicitly specified. Consequently, we do not provide any assurances regarding the privacy practices or policies of these Third Parties or the terms of use for their websites or applications. Any information you provide to such Third-Party websites will be subject to the privacy policies of those websites. It is advisable to review the privacy policy of any such websites and applications before using them.
VIII. AMENDMENT
11STECH reserves the right to modify this Policy at its discretion. When such changes occur, we will update the date at the bottom of this Policy and send you an email notification. We encourage Users to regularly visit this page to stay informed about any Policy updates. You acknowledge and agree that it is your responsibility to periodically review this Policy to stay informed of any modifications. Your continued use of our Platform following any changes to the Policy signifies your acceptance of those changes.
IX. THIRD PARTY POLICIES
When you access and utilize our services, we gather specific information from you. This information may include, but is not limited to, your phone number, email address, details about your device’s make, and your IP address. By accessing and using our services, you explicitly agree to the sharing and disclosure of the information we collect with our third-party service providers, business partners, and agents. For instance, your information might be shared with third-party services such as GetSimpl to enhance fraud prevention and the PayLater checkout experience. For additional information, please consult the privacy policy of the respective third party.
X. CONTACT US
If you have any inquiries regarding the processing or use of Information or SPDI provided by you, or if you have questions about this Policy, please feel free to contact us via email at contact@11stech.com or by sending a letter to the following address:
The 11scricket360.com website or app (“Website or app”) is an online Sports Venue Booking portal operated and owned by YORQERS SPORTS ANALYTICS Private Limited (“11scricket360.com“), a company incorporated under the laws of India. Our registered office is located at 34, Devar Street, Thandurai, Pattabiram, Chennai, Tiruvallur, Tamil Nadu – 600 072.